Return Policy

Coreva 30-Day Money-Back Guarantee & Returns Policy

At Coreva, your comfort comes first. That’s why every order is backed by our 30-day money-back guarantee — so you can try your cushion risk-free and decide if it’s right for you.

30-Day Money-Back Guarantee

You have 30 days from the date of delivery to request a return or refund if you’re not satisfied with your purchase.

To be eligible, items must be returned in their original packaging and in good condition, with only normal, reasonable use for evaluation. Proof of purchase is required.

How to Start a Return

To begin a return, please email us at trycoreva@gmail.com.
Returns must be approved before being sent back. Items returned without authorization will not be accepted.

If your return is approved, we’ll provide clear instructions on how and where to send your item.

Return Shipping

  • Customers are responsible for return shipping costs for standard returns.

  • Original shipping fees are non-refundable.

  • If your item arrives damaged, defective, or incorrect, we’ll cover return shipping or offer a replacement or refund at no cost to you.

Alternative Resolutions

In some situations, we may offer a partial refund or alternative solution without requiring a return. This is often the fastest and easiest way to resolve concerns while avoiding unnecessary shipping.

Damaged or Incorrect Items

Please inspect your order upon arrival. If there’s an issue, contact us right away so we can make it right. We’re always happy to help.

Non-Returnable Items

The following items are not eligible for return:

  • Sale or promotional items

  • Gift cards

  • Items showing excessive wear beyond reasonable trial use

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to post the refund.

If more than 15 business days have passed since approval, reach out to us at trycoreva@gmail.com.

European Union Customers

If your order is shipped to the European Union, you may cancel or return your order within 14 days in accordance with EU consumer protection laws. Return shipping costs remain the customer’s responsibility unless the item is defective.